Refund and Returns Policy

Our Commitment

swiftpicks strives to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, this policy outlines the conditions under which refunds or exchanges may be granted.

Eligibility for Refunds

Time Frame

Requests for refunds or exchanges must be submitted within 30 days of the delivery date.

Condition of Returned Items

Returned products must be unused, in their original packaging, and in the same condition as when received. Items that are damaged, altered, or missing accessories are not eligible for a refund.

Return Process

Initiating a Return

To start a return, contact our support team at [email protected] with your order number and reason for the return. Our team will provide a Return Merchandise Authorization (RMA) number and detailed instructions.

Shipping the Return

All return shipments must be sent using a trackable carrier. The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on the part of swiftpicks.

Refund Method

Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item. Shipping charges are non‑refundable unless the return is a result of our mistake.

Non‑Refundable Items

• Gift cards and promotional codes
• Personalized or custom‑made products
• Products marked as final sale

User Responsibilities

When purchasing from swiftpicks, you agree to:

• Provide accurate contact and shipping information.
• Inspect the delivered items promptly and report any issues within the specified time frame.
• Follow the return instructions provided by our support team.
• Cover any applicable return shipping costs unless otherwise stated.

Contact Information

If you have questions about this Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (440) 290-0659‑0659
• Address: 8896 North 24th Court, Cleveland, Ohio 44158, United States

Legal Disclaimer

This Refund and Returns Policy is governed by the laws of the State of Ohio, United States. swiftpicks reserves the right to modify this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.