Refund and Returns Policy

1. General Policy

At swiftpicks, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may request a return or refund in accordance with the terms outlined below.

2. Eligibility for Returns

2.1. Time Frame

Returns must be initiated within 30 calendar days from the date you receive the product.

2.2. Condition of Items

To be eligible for a return, items must be:

• Unused and in their original condition
• Unworn, unaltered, and with all original tags attached
• Returned in the original packaging

2.3. Non‑returnable Items

The following items cannot be returned or exchanged:

• Personalized or custom-made products
• Final‑sale or clearance merchandise
• Gift cards and digital downloads

3. Return Process

3.1. Request a Return

To start a return, contact our support team at [email protected] or call +1 (503) 250-3592. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us.

3.3. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1. Inspection

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

4.2. Refund Method

Approved refunds will be processed to the original payment method within 7‑10 business days after approval.

4.3. Partial Refunds

If the item is returned damaged or not in its original condition, we reserve the right to issue a partial refund reflecting the reduced value.

5. Exchanges

Exchanges are handled as a return followed by a new purchase. If you wish to exchange an item, follow the return process and place a new order for the desired product.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect received items promptly and report any issues within the specified time frame.
• Securely package returned items to prevent damage during transit.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights. Certain jurisdictions may provide additional consumer protections that cannot be waived.

8. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1 (503) 250-3592
• Address: 7666 Northeast Riverside Lane, Portland, Oregon 97211, United States